Dynamics 365

Accelerate your business growth with the next generation of CRM and ERP applications.

An essential business solution for professionals who need to engage with customers while staying productive at work and on the go. Arrive prepared for every appointment and update notes, tasks, and attachments – along with relevant service and sales records – while the details are still fresh.Dynamics 365 provides salespeople, agents, and supervisors with the best tools for managing their data, and updating records and status both online and offline. A seamless setup experience enables you to configure the app once and deploy it everywhere – on mobile, desktop, or tablet.

Turn relationships into revenue

Go beyond sales force automation with Dynamics 365 Sales to better understand customer needs, engage more effectively, and win more deals.

Dynamics 365 Sales Capabilities

Empower sellers to build strong relationships

Keep the focus on relationships with unified sales solutions and data across LinkedIn Sales Navigator and Dynamics 365 Sales.

Enable smarter selling with contextual AI

Focus on the right customers, build trusted relationships, and take swift action with a solution that unifies relationship data and provides contextual AI-driven insights.

Boost sales productivity with seamless tools

Free up more time for selling with a streamlined sales process that’s supported by familiar and cohesive tools and intelligent optimization.

Increase sales profitably with advanced insights

Identify and replicate successful sales calls with conversation intelligence and help sales teams sell smarter with contextual AI-driven insights.

Improve coaching and sales performance

Effectively coach sellers with data-driven feedback and make decisions based on real-time data and emerging trends. Drive revenue with pipeline analysis, deal insights, relationship analytics, and conversation intelligence.

Innovate with sales solutions built to evolve

Drive innovation with adaptable and scalable sales solutions that are easy to tailor, extend, and connect to other applications and services you already use.

Increase customer demand

Find and nurture the right leads. Create connected customer experiences. Stay on top of market trends.

Dynamics 365 Marketing Capabilities

Innovate with an adaptable platform

Be ready for what’s next with a robust marketing application that’s easy to tailor, extend, and connect to other apps and services you already use.

Align sales and marketing

Focus on the right customers, build trusted relationships, and take swift action with a solution that unifies relationship data and provides contextual AI-driven insights.

Make smarter decisions

Free up more time for selling with a streamlined sales process that’s supported by familiar and cohesive tools and intelligent optimization.

Automate your operations

  • Move from reactive to predictive operations.
  • Automate and simplify your manufacturing and supply chain management.
  • Maximize the life of your assets.
  • Achieve these with Dynamics 365 Supply Chain Management and Dynamics 365 Business Central.

Capabilities for Dynamics 365 Supply Chain Management

Modernize warehouse management

Avoid running out of stock or overstocking through machine learning-enhanced guidance that recommends more effective inventory management.

Optimize production performance

Identify potential machine issues, prevent downtime, and increase product quality and yield—before issues occur—with IoT Intelligence Preview.

Automate and streamline your supply chain

Create virtual agents, empower supervisors with actionable insights, and guide agents to the right outcomes.

Dynamics 365 Business Central Capabilities

Increase financial visibility

Accelerate financial close, chart financial performance in real time, and improve forecast accuracy while maintaining compliance and security.

Deliver projects on time and under budget

Plan and monitor your projects with real-time metrics on resources, profitability, tasks, and progress.

Optimize your supply chain

Maximize profitability with an end-to-end view across operations, purchasing, manufacturing, inventory, and warehouse management.

Grow your business—faster

Redefine your traditional global financial management. Automate processes to increase efficiency. Decrease operational expenses and financial complexities.Achieve these with Dynamics 365 Finance and Dynamics 365 Business Central.

Dynamics 365 Finance Capabilities

Drive strategic financial decisions with AI

Assess the health of your business, improve financial controls, optimize cashflow, and make strategic decisions faster to drive growth by using real-time, unified global financial reporting, embedded analytics, and predictive insights.

Decrease global financial complexity and risk

Quickly adapt to changing local and global financial requirements with a flexible, guided, rules-based chart of accounts and dimensions that enable you to easily and accurately manage your financial operations. Manage frequently changing regulatory requirements with a no-code configuration service that simplifies regulatory and tax reports, e-invoicing, and payments.

Reduce operational expenses

Minimize costs and optimize spending across business geographies with process automation, budget control, and financial planning and analysis.

Create friction-free shopping experiences

Unify your physical and digital commerce. Build brand loyalty through personal engagement. Exceed customer expectations. Achieve these with Dynamics 365 Commerce and Dynamics 365 Retail.

Build loyalty and exceed customer expectations

Use clienteling tools to gain a comprehensive view of your customer and respond to their needs at every level of engagement, based on customer profile, history, and preferences that flow across physical and digital channels. Empower your employees to foster lasting relationships through intelligent recommendations, insights, and loyalty programs.

Flexible and intelligent omni-channel experience

Deliver frictionless and consistent yet unique engagement across online and offline channels—allowing customers to purchase when, how, and where they want, on any device—while providing choice around modern payment methods and product collection or delivery.

Scalable, reliable, secure, and compliant

Meet your business needs using flexible deployment options along with a configurable and extensible platform that adheres to global compliance and security standards. Seamlessly switch between online and offline point-of-sale processing for network tolerant operations —while providing highly scalable, performant, and flexible phased rollout options delivered through our unique commerce cloud scale unit.

Dynamics 365 Commerce Capabilities

Build brand loyalty with omni-channel experiences

Gain customers for life by engaging shoppers with personalized service, both in stores and online.

Simplify retail operations

Increase collaboration and get the insights you need to improve the way you manage staffing, inventory, and fulfillment.

Strategically plan and merchandise

Increase your sales and profitability by ensuring that the right products appear in the right stores at the right time—and at the right price.

Elevate your HR

Take the work out of managing your workforce. Streamline and optimize processes. Empower employees and set them up for success.

Move beyond traditional human resource management with Dynamics 365 Talent

Attract

The competition for top talent is fierce. Take control of recruiting and hiring by pairing Dynamics 365 Talent: Attract with LinkedIn Recruiter to find, engage, shortlist, interview, and extend offers to the right people.

Onboard

Make new hires feel welcome, connected, and successful. Use Dynamics 365 Talent: Onboard to quickly ramp up new team members and accelerate time to impact.

Core HR

Give your managers and employees core HR capabilities in a single location that streamline processes and create programs that optimize workforce costs, deliver business impact, and drive an agile, high-performance culture.

Exceed customer expectations

Differentiate your brand and deliver positive customer experiences—faster with Dynamics 365 Customer Service.

 

Reduce operational costs, optimize resources and help technicians to be more efficient with Dynamics 365 Field Service.

Capabilities for Dynamics 365 Customer Service

Deliver fast, personalized service

Create positive experiences through any channel and on any device to exceed customer expectations.

Learn from every interaction

Continuously improve while reducing costs by using data and intelligence to transform how you provide service.

Innovate with AI-driven insights

Create virtual agents, empower supervisors with actionable insights, and guide agents to the right outcomes.

Capabilities for Dynamics 365 Field Service

Detect and resolve service issues remotely

Prevent service calls by remotely detecting and resolving issues using the Internet of Things (IoT).

Transform your field service operations

Improve first-time fix rates with heads-up, hands-free video calling that allows field technicians to share what they see and get immediate help from offsite experts.

Optimize your organisation’s resources

Increase productivity and profits by fitting in more appointments per day with optimized routes and assignments, and give technicians complete customer and job data on their mobile devices, even while they’re offline.

Why Dynamics 365?

 

Dynamics 365 revolutionizes CRM and ERP by bringing together all forms of data with intelligence that enables organizations to evolve from reactive business decisions to proactive insights that empowers your employees to accelerate business results. Dynamics 365 is the world’s connected business cloud designed to help you better understand your business and act strategically to be successful.

Your Path. Your way

Modern, modular apps that offer tangible and precise help for each function from end to end. They work seamlessly together and with your existing systems, so you choose the right path for your organization.

Thrive as your business changes

As things change from quarter to quarter, or even from second to second, Dynamics 365 can be customized to business needs. Plus, with the Microsoft Power Platform, it’s easy to extend, tailor, and create customized solutions with Dynamics 365 to meet your unique business requirements.

Work on a unified and scalable platform

Modern, modular apps that offer tangible and precise help for each function from end to end. They work seamlessly together and with your existing systems, so you choose the right path for your organization.

Request for POC and Quote